Two accounts involving Dubai Police operations room personnel — from providing financial assistance to a stranded tourist to donating blood to save a mother’s life — have highlighted the humanitarian side of the force’s emergency response work. The stories are documented in a book by Lieutenant General Dhahi Khalfan Tamim, Deputy Chairman of Police and Public Security in Dubai.

In one case, a European tourist contacted the Dubai Police operations room after running out of money and said his hotel had asked him to leave. Although the matter was not a conventional police emergency, tourism police officers were dispatched to the hotel to assess the situation.

After learning that the tourist needed accommodation for only one more night, the officer in charge and his colleagues personally collected the required amount and paid the hotel bill. The tourist resolved his financial difficulties the following day and contacted the police again to thank the officers.

In another incident, an officer on duty received a message about an urgent need for blood for a woman who had suffered severe, life-threatening bleeding after giving birth.

The shift supervisor was immediately informed, and officers with a compatible blood type were asked to go to the hospital. Three police officers volunteered and donated blood, an act that, according to the published account, helped save the mother’s life.

The two incidents are recounted in Operations Management: The Art of Handling Critical Reports, Crises and Incidents, written by Dhahi Khalfan Tamim. The book presents real-life examples of the operations room’s work and the use of Dubai Police emergency systems. Other cases from the book, including rapid police responses to SOS requests from inside and outside the UAE, have also been published previously.